RETURNS & REFUNDS POLICY
Last updated: 11 February 2026
Because flowers and many gift items are time-sensitive and/or perishable, returns are handled differently to standard retail.
Change of mind
Due to the perishable nature of fresh flowers, we generally do not offer refunds or returns for change of mind, incorrect choice, or if the recipient no longer wants the item.
Faulty, damaged or incorrect orders
If your order arrives damaged, incorrect, or is not of acceptable quality, please contact us within 24 hours of delivery and include your order number and a clear photo of the item.
Where appropriate, we may offer (at our discretion and in line with Australian Consumer Law): a replacement/redelivery, a partial refund, or a full refund (where a major failure has occurred).
Substitutions
Flowers are seasonal. If we substitute blooms due to availability, we will keep to the selected style and value. Substitutions alone are not considered a fault.
Delivery issues
If delivery cannot be completed due to incorrect address details, restricted access, or no safe place to leave the item, refunds are not guaranteed and redelivery fees may apply. Due to the perishable nature of flowers, quality cannot be guaranteed in these situations.
If an item is left in a safe place or with reception/building management per instructions, responsibility transfers once delivered as directed.
Gift vouchers
Gift vouchers are not redeemable for cash. Refunds on gift vouchers are generally not provided unless required by law.
Australian Consumer Law
Nothing in this policy excludes your rights under the Australian Consumer Law.
Contact
For help, contact us via https://gracefieldblooms.com.au/contact/
📧 info@gracefieldblooms.com.au | 📞 0487 698 406